Agent Invoices & Weekly Payouts
When a director pays via their director portal - the ASIC payment gets forwarded to ASIC, and your agent fees get forwarded to you (collectively) once a week on a Thursday to your bank account by our accountant with the email address messaging-service@post.xero.com.
Those agent fees should come in the form of an email from Xero and the email subject is 'Payment has been made by Waive Pty Ltd', including a PDF attachment named 'Remittance Advice'.
It will have a list of all the agent fees that have been paid by each company and the dates the fees were paid.
Please email support@waive.com.au if you are not receiving those emails or would like to update the email address that receives these emails.
- The weekly Thursday payouts that we send out include the cleared payment transactions made from the previous 7 days.
- Payments made by directors using bank transfer as a payment method may cause that payment to be paid out to you the following week, due to some banks taking up to 5 business days to clear the transaction.
- Payments made by directors on Public Holidays will also cause delays due to longer processing times by banks.
Please ensure the bank account details saved in your Waive Settings (Invoice Tab) are correct in order to receive your agent fees.
You can also view your Agent Payments via the Reports tab in Waive:
HINT: If you click on the Date Paid column it will sort your payments in chronological order!
The below video shows you how you to view and edit or delete your agent invoices, and the second video shows you how to edit your agent invoices via your Settings: