Company Drop Offs
What does it mean when a company has been "dropped off"?
When a company has been "dropped off", this means that Waive has not been able to sync the company details with ASIC for over 5 days, and that the company will no longer be affiliated with your agency on the 6th day.
What causes a company to "drop off"?
A company can drop off your list of companies for the below reasons:
1. The company has been officially deregistered.
2. Another agent has lodged a form 362 for that company and you are no longer their agent.
3. If the ASIC site was down or doing maintenance, this can sometimes drop the connection needed in order to sync the ASIC company data with Waive.
Number 3 is the least likely reason for a company to drop off.
Where can I see a list of all the companies that have been dropped off?
If you go to the Reports Tab, and select Drop Offs, you will see a list of all the companies that have been dropped off your agency:
What do I do if I have sent the Annual Review to a company that has been dropped off?
If you have emailed out the Annual Review to a company that has been dropped off, you will receive the below email for you to delete the review from your dashboard:
If you are not sure how to delete a review from your dashboard, please refer to the second option of this article: Completing Annual Reviews
I believe this company has dropped off in error, what do I do?
To verify if this is an error, please login to your ASIC agent portal and check if this company is still under your agency. This will help confirm if this is a Waive ASIC syncing issue or not.
If the company is not in your ASIC agent portal either, then we recommend speaking to the director(s) to verify if they have chosen to go to another agent or not, and once confirmed, then you can lodge another 362 form within Waive to be their agent again.