Director said they have paid ASIC via BPAY, so why is there still an outstanding ASIC balance in Waive?

Director said they have paid ASIC via BPAY, so why is there still an outstanding ASIC balance in Waive?

If a director reaches out to you saying they have paid their ASIC invoice directly to ASIC via BPAY, yet they are still receiving the Waive reminder emails, please note that since the director made the payment directly to ASIC, we cannot verify that they have used the correct BPAY details.

We suggest the below:
  1. Ask the director to send you a screenshot of the BPAY transaction from their bank statement (showing the BPAY reference number) so that you can cross reference it with the BPAY details listed on their ASIC invoice.

  2. If the BPAY reference numbers match, then please check your ASIC portal to see if the outstanding ASIC balance is still there.

  3. If the BPAY reference numbers match, and the ASIC balance is still listed as outstanding on the ASIC portal and in Waive, then please forward us a screenshot (email it to support@waive.com.au) showing the director's bank statement with the matching BPAY reference numbers, and we can reach out to ASIC to enquire about the delay on your behalf.
Please note:
  1. We at Waive have no control over any ASIC payment delays.
  2. If a director pays via the Waive Director Portal, then we can provide you with payment confirmation receipts. (Please allow 2-3 business days for ASIC company balances to be updated)