Understanding Your Waive Subscription Invoice

Understanding Your Waive Subscription Invoice

You may notice that your subscription invoice shows dates that appear to be for a future billing period.

However, Waive operates on a post-billing cycle, meaning you are always charged for the previous month’s usage.

For example:
  1. If your invoice states April 10 – May 10, this invoice is actually for your March usage.
  2. This is because Waive bills you at the beginning of each billing cycle based on the number of companies in your account on your renewal date.

How Are the Charges Calculated?

Each agent has a different renewal date, which is the date their subscription started.
On this date every month, the system captures the total number of companies in their account, and the invoice reflects this amount for the previous billing period.

Example Calculation:
  1. If your subscription renewal date is the 5th of each month, the system records your company count on March 5th.
  2. Let’s say you had 120 companies on March 5th.
  3. Throughout March, you had 20 companies drop off your agency, leaving you with 100 companies today (April 5th).
  4. Your April invoice (issued on April 5th) will be based on the 120 companies recorded on March 5th.
  5. Your May invoice (issued on May 5th) will be based on the 100 companies recorded today, April 5th.

Alert
Key Takeaways:
  1. You are billed for the previous month’s usage, not the upcoming month.
  2. Your billing date varies depending on when your subscription started.
  3. The number of companies in your account on your renewal date each month determines your invoice amount.