FAQ's
Waive & Shelcom Integration
With our integration, you can submit orders to Shelcom directly from your Waive dashboard. Step 1: Access Shelcom directly from Waive You can access your Shelcom Agent Portal via the green button in the top right hand corner, or you can access the ...
How to update a director's name if they have no legal surname, or if they have an initial in their legal name.
If you are currently managing a company in Waive or wanting to add a company into Waive where a director's legal middle name or surname is either an initial, or they do not have a legal surname or first name, then due to ASIC system limitations you ...
How to change a director's DOB or Place of Birth
To change the DOB or Place of birth of a director you need to fill out and lodge a 492 form and send it via Auspost. A copy of the 492 form is available to download below. How to lodge a 492 form: Complete the form. Clearly state which lodged form ...
Understanding Your Waive Subscription Invoice
You may notice that your subscription invoice shows dates that appear to be for a future billing period. However, Waive operates on a post-billing cycle, meaning you are always charged for the previous month’s usage. For example: If your invoice ...
Agent office address changes
If you have recently changed office locations, here are some important steps to ensure your details are up to date: Update Your Waive Settings – Go to your Waive settings and update your address in both the General and Subscription tabs. Update ...
Director Portal Links via Members List
The below features can be used if a director calls you and asks you for help with their director portal (so you can access their portal as them to guide them) and also if you need to send the director a new director portal link. You must first ...
Contacts
In the contacts tab within the company profile, email addresses need to be linked with the directors of the company in order for directors to have access to their director portals. Below is an example of how you know if an email address is linked to ...
Deregistration process in Waive
Many agents tend to ask us what would be the best way to complete the deregistration process in Waive, and the answer really depends on how you as a company deal with your deregistrations in general. We would recommend the below process: The director ...
Handling Share Prices and Transfers within Waive
When a company is initially registered with ASIC, the share price, class, and quantity are determined. For instance, a company might issue 100 ordinary shares at $1.00 each. These shares can be either fully paid or partially paid. Fixed Value of ...
Common ASIC Late Fees
Annual Review Late Fees (as of 1st July 2024) These fees are payable in addition to the company's annual review fee. Annual review fees must be paid within 2 months after the invoice issue date. Late Fee if payment is received within 1 month after ...
Director said they have paid ASIC via BPAY, so why is there still an outstanding ASIC balance in Waive?
If a director reaches out to you saying they have paid their ASIC invoice directly to ASIC via BPAY, yet they are still receiving the Waive reminder emails, please note that since the director made the payment directly to ASIC, we cannot verify that ...
How to extract different types of information from Waive into an Excel spreadsheet
If you would like to download a list of all the companies you represent in Waive into a handy Excel spreadsheet, simply go to the 'Companies' tab in Waive and select the 'Download CSV' button as highlighted below: HINT: You can use the filters below ...
Step by Step Guide: How to navigate the Director Portal (instructions for directors)
We have put together a helpful PDF guide with step-by-step instructions for you to send to your clients, on how to navigate the Waive director portal. It is designed to make things easier for everyone involved, so please feel free to download and ...
Company Drop Offs
What does it mean when a company has been "dropped off"? When a company has been "dropped off", this means that Waive has not been able to sync the company details with ASIC for over 5 days, and that the company will no longer be affiliated with your ...
Director cannot sign form via mobile phone
There seems to be some older versions of mobile internet browsers that are incompatible with the DP portal, and some directors will not be able to sign their forms. Please try asking the director the below questions to assist them with ...
Added in a new company with an outstanding ASIC balance but no ASIC invoice?
If you became the agent of a company AFTER ASIC issued the company's Annual Review invoice - then you will not receive the ASIC invoice via Waive. As an agent you can try contacting ASIC directly to request a re-print of that invoice, however we ...
Improving your email deliverability
We understand the importance of your emails reaching your clients' inboxes and not being flagged as spam or ending up in junk folders. Below are 2 steps that we strongly suggest completing in order to positively impact your email deliverability. 1. ...
How to get directors to register for their DIN
If you would like to email your directors to remind them to apply for their DIN's (Director Identification Number) you can just navigate to the Members Tab, then the DIN register, and you can send the email to the directors in bulk or individually: ...
Failed Bank Transfer Payments
Occasionally you and the director may receive an email like the below, indicating that the bank transfer (payment method) the director entered, has failed: The most common reason for the decline is due to insufficient funds. If this is not the case, ...
How to send an ASIC late fee invoice as an Annual Review to the directors (manually uploading ASIC invoice)
If you have received an email from us stating that ASIC have issued an important document for a company, please open the PDF attachment and scroll to the second page to check what the document and late fees are regarding. As stated in that email, ...
Agent Invoices & Weekly Payouts
When a director pays via their director portal - the ASIC payment gets forwarded to ASIC, and your agent fees get forwarded to you (collectively) once a week on a Thursday to your bank account by our accountant with the email address ...
Requesting ASIC company statement
You can request a company's ASIC company statement and/or company profile by pressing on the company's name and selecting one of the options from the drop-down list: Once requested, a pop up notification will appear for the user to confirm the ...
Company ASIC balance & payments received
Generally speaking: If a director paid by credit card via the director portal it should take approximately 3 days for ASIC to update the company balance. If paid by bank transfer or directly to ASIC via BPAY it can take up to 7 business days for ASIC ...